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TOWER- Tower Car Wash owner Tom Anderson finally got the answer to what had become a persistent issue. Someone had moved the sawhorse that said “CLOSED” to the front of the automatic car …
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TOWER- Tower Car Wash owner Tom Anderson finally got the answer to what had become a persistent issue. Someone had moved the sawhorse that said “CLOSED” to the front of the automatic car wash entrance door on multiple occasions, making customers assume the car wash was closed. Anderson used this sign in the past to alert customers occasionally when the car wash was actually closed because of needed repairs, but lately, the sawhorse had been regularly dragged out, blocking cars from entering the car wash bay.
“I got seven calls on Sunday morning,” Anderson said, “asking me why the car wash was closed. That’s seven customers I lost.”
Increasingly frustrated by the loss of business, and the impact on his business’s reputation, Anderson finally got some answers after viewing surveillance camera footage from a nearby business. The video clearly showed a Tower resident, whom Anderson recognized, walking in front of the building and moving the sawhorse with the closed sign in front of the door, and then walking away.
After consulting with the St. Louis County Sheriff’s office, Anderson has sent a letter to the person involved, notifying them that if they are seen in or around the premises in the future, the sheriff or state police will be notified and can arrest them for trespassing.
Anderson has also had issues with vandalism and theft in the self-serve car wash bay this summer, and said he is looking into further security measures at the car wash, as well as moving to a credit-card only system, to eliminate any cash on the premises. The car wash will also be moving to a membership system, which will enable extended hours. Every member will have their own code to enter the car wash, and then will pay with a credit card.
“It will be like a gym membership,” Anderson said, “with a one-time membership fee. Then I can track who is there and make sure it is always left in good condition.”
In the meantime, Anderson said, if you drive up to the car wash and there is a closed sign, please give him a call at 218-235-9151 and he can let you know if it truly is closed.