Serving Northern St. Louis County, Minnesota

Ely tapped for first hearing in PUC’s Frontier investigation

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REGIONAL— Ely will play host to the first of five public hearings ordered recently by the state’s Public Utilities Commission to take input on customer concerns about Frontier Communications. The Ely hearing will be held at 6 p.m. on Tuesday, Sept. 4, at Vermilion Community College. Anyone may attend the hearing to provide public comment regarding the services and billing practices of Frontier Communications, which is the primary telecommunications service provider across a large swath of northeastern Minnesota.

The company has been under fire for years from customers in the region for poor quality service, particularly Internet connectivity, as well as misleading sales methods and billing practices. The PUC ordered a preliminary investigation of the company in the wake of reporting by the Timberjay, which exposed widespread dissatisfaction with the company in northern St. Louis and Lake counties.

Watch for public notices on the Ely hearing in area newspapers later this summer.

Anyone interested in submitting written comments regarding Frontier’s service can do so online at www.mn.gov/puc. Select Speak Up! and look for the Frontier docket (18-122) and your comments to the discussion. You can also send comments to: consumer.puc@state.mn.us or send a letter by mail to: Minnesota Public Utilities Commission, 121 7th Place East, Suite 350, St. Paul, MN 55101.

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